|
Every Country Holidays property is selected for its high level
of quality and comfort.
Country Holidays also has the distinction of being the only national
holiday cottage operator whose entire range of properties has been
inspected and graded according to official Visit Britain standards
and criteria in order to give our holidaymakers an accurate assessment
of the level of comfort and facilities they can expect from a property.
We believe that the best people to judge these properties are our
customers because theirs are the opinions we value the most.
To ensure that our customer's expectations are being met and to
ensure that each property is maintaining its quality, we invite
everyone who holidays with us to complete a short customer satisfaction
questionnaire at the end of their stay. Around 50,000 questionnaires
are completed and returned to us each year.
Satisfaction levels on our range of properties is extremely high,
but it is clear that some properties offer exceptional accommodation.
So, to recognise those properties which have been rated as 'excellent
overall' by our holidaymakers in these questionnaires, we have introduced
our Gold Award accolade. This award is completely independent of
our star ratings so a one or two star property has the same chance
of becoming a Gold Award winner as a five star property.
To mark the award, all the winning properties display an official
certificate - and by choosing to stay at any of the Gold Award winners
listed here, you can anticipate an experience which is quite exceptional.
The Gold Award is just the latest example of the many ways we constantly
encourage and support property owners in their goal of achieving
ever higher standards to benefit you, the holidaymaker.
Check availability of our Gold Award properties
|